The best customer service is slow

Slow down.

I was at Braums. I asked for orange juice and the lady’s response was as though it was my fault that they didn’t have any orange juice.

I loved that she quickly let me know that they didn’t have any orange juice because I could then quickly respond with what I would like to replace that with. Which, would allow for me to get to my meeting on time.

I just think that if she could have slowed her mind down to assure she didn’t come off as rude and hated me for asking her for orange juice it would have been a different experience for me.

Maybe before asking me what I wanted to drink she could have started with - “today we are out of orange juice and I’m sorry for this but what else would you like to drink. You can see our other options on the board above me.”

I didn’t take the response personally. I just immediately started thinking about how I could serve her in her customer service approach. And, I started thinking about just slowing your mind down so that you can respond with care.

Take a pause before you respond so that you can have a better experience with your next customer.

Yes, fast is our champion but slow is often times the hero when it comes to great customer service.

I recently went to a Louis Vutton store. I had to wait in line to get it. It wasn’t that the store was packed at all. There may have been only 2 customers in the store and the store was good size. There was also plenty of help in the store. But I think the reason why they do it this way is so the experience could be slow. You got the right kind of attention. There was no rush or fast. It was slow and well thought out.

Slow isn’t always a bad thing.

#GoWin